Especialista em Aplicação Digital

This role supports the implementation, adoption, and ongoing success of digital solutions across the region. Local São Paulo - SP Remoto com viagens frequentes

Responsabilidades

Provide expert application support for digital solutions, including RI Witness, and help customers successfully implement and adopt new technologies within their clinical and laboratory workflows. Manage new installations from implementation through post-launch support, delivering customer training and ensuring users are confident and effective with the solutions. Partner with sales and customer-facing teams during the sales cycle by supporting product demonstrations, technical discussions, and solution validation.

Conduct system reviews, identify opportunities for improvement, and recommend optimizations that increase solution usage, performance, and customer satisfaction. Investigate and resolve application-related issues, escalating complex technical challenges to technical service or R&D teams when appropriate. Maintain accurate records of installations, training activities, customer interactions, and technical information while keeping product knowledge and support materials current.

Work cross-functionally with Sales, Customer Success, Marketing, and Product Management, while supporting the onboarding and mentoring of junior specialists when needed. Travel up to 50% of the time, domestically and occasionally internationally, based on customer requirements and project needs.

Requisitos

At least 3 years of experience in IVF laboratories, technical application support, digital solution deployment, or a closely related field. Education: Bachelor's degree in Biology, Biomedical Engineering, or a related discipline. Solid understanding of IVF laboratory processes and digital clinical workflows, with the ability to translate technical solutions into practical customer applications. Strong troubleshooting and problem-solving abilities, with proficiency in Microsoft Office.

Experience with CRM platforms and basic SQL knowledge is preferred. Excellent communication, presentation, and training skills, with the ability to explain technical concepts clearly to different audiences. Strong interpersonal skills and the ability to work effectively across commercial, technical, product, and customer-facing teams. Fluent English is required; knowledge of an additional regional language is a plus.

Willingness and ability to travel frequently, including up to 50% of working time, depending on customer and project requirements.

Benefícios

Competitive Compensation: A competitive total compensation package, with additional information on variable pay and benefits available through the recruitment team. Medical Coverage: Access to medical benefits as part of the overall employee package. Retirement Benefits: Access to a 401(k) retirement savings plan. Parental Leave: Paid parental leave to support employees during important family milestones. Fertility Benefits: Access to fertility-related benefits and support.

Paid Time Off: Paid vacation, personal, sick, and holiday time. Additional Perks: A broader range of employee benefits and perks designed to support overall employee well-being. Flexible Work Environment: Remote work arrangement with regular travel to customer and clinical environments. Sobre A Empresa: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.

Benefícios

Competitive Compensation Medical Coverage Retirement Benefits Parental Leave Fertility Benefits Paid Time Off Additional Perks Flexible Work Environment