Especialista em Operações de Cloud & Middleware

This senior role is responsible for ensuring the availability, stability, and performance of critical technology platforms supporting financial services. Local São Paulo - SP Hybrid opportunity in São Paulo, in the Interlagos region, or fully remote for candidates located anywhere in Brazil.

Responsabilidades

Monitor and manage alerts across Cloud, Middleware, API, and container platforms, ensuring the health, availability, and performance of critical services. Perform initial incident analysis and troubleshooting, resolve issues within established SLAs and OLAs, and escalate complex problems to the appropriate technical teams. Administer and support cloud environments across AWS and Microsoft Azure, executing operational procedures, standard changes, maintenance activities, and platform monitoring.

Support and administer middleware and application server platforms, performing configuration, maintenance, monitoring, and troubleshooting activities across production and non-production environments. Operate and monitor API management platforms, investigate integration and API-related incidents, and ensure the availability and performance of integration services.

Monitor and support Kubernetes and OpenShift environments, analyzing events, alerts, and incidents affecting containerized applications and collaborating on cloud-native platform improvements. Use monitoring and observability platforms to identify performance, availability, and operational issues and contribute to proactive service management. Create and maintain technical documentation, operational procedures, incident records, and other relevant support materials.

Identify opportunities for automation, optimization, and operational efficiency across cloud and middleware environments. Collaborate with global and multidisciplinary teams, sharing technical knowledge and contributing to stronger operational practices. Follow established processes for incident, problem, change, and operational monitoring management while maintaining accurate operational records.

Requisitos

Solid experience in technology operations, infrastructure support, platform administration, or a closely related field, ideally within high-availability and business-critical environments. Hands-on knowledge of AWS services including EC2, S3, RDS, Lambda, IAM, VPC, and CloudFormation, as well as Microsoft Azure services including Virtual Machines, Blob Storage, Azure SQL, Azure Functions, Virtual Network, and Azure Active Directory.

Knowledge of OpenShift, Kubernetes, AKS, EKS, ECS, Fargate, and Azure Container Apps. Experience with technologies such as IBM WebSphere Application Server, IBM HTTP Server, IBM MQ, IBM FileNet, Apache HTTP Server, Apache Tomcat, Microsoft IIS, NGINX, and JBoss. Knowledge of TIBCO BW and BPM, as well as API management platforms such as Apigee and Amazon API Gateway. Familiarity with Dynatrace, Grafana, Prometheus, CloudWatch, and Azure Monitor.

Knowledge of ServiceNow and established practices for Incident Management, Problem Management, Change Management, and operational monitoring. Completed bachelor's degree in Engineering, Computer Science, Information Systems, or a related field is required. Certifications: AWS Cloud Practitioner or Solutions Architect Associate, Microsoft Azure Fundamentals or Administrator, Red Hat OpenShift, Kubernetes CKA/CKAD, ITIL Foundation, and Dynatrace Associate certifications are considered advantages.

Intermediate to advanced Spanish and English, with sufficient conversational proficiency to collaborate with international teams. Strong analytical and troubleshooting skills, attention to detail, ability to work under SLA-driven conditions, and comfort operating critical platforms in a continuous-support environment. Willingness to work overnight shifts from 22:00 to 06:00, including scheduled weekends and holidays.

Benefícios

Health Insurance: Amil health insurance subsidized by the employer for the employee, with dependents available through payroll deduction. Dental Insurance: Optional Amil dental insurance, with the possibility of including dependents. Meal Allowance: R$35 per working day through the Flash Benefits card. Personal Support Program: POP program offering psychological, legal, financial, social, and pet-related support at no additional cost for employees and eligible dependents.

Wellness: Wellhub (Gympass) access to more than 700 gyms and fitness facilities across Brazil. Education: Partnerships with universities for undergraduate and postgraduate programs. Language Learning: Discounts at language schools. Professional Development: Incentives supporting continuous learning and professional development. Life Insurance: Group life insurance. SESC Partnership: Access to SESC benefits for employees and dependents. Consumer Discounts: Partnerships with major consumer brands.

Profit Sharing: Participation in a results-sharing program (PPR). Carga horária Hybrid opportunity in São Paulo, in the Interlagos region, or fully remote for candidates located anywhere in Brazil. Tipo de contrato CLT employment contract with an indefinite term. Sobre A Empresa: Our partner is looking for a Pessoa Especialista em Operações de Cloud & Middleware based in Brazil.